According the bureau of labour statistics (2014) The hospitality industry had "the lowest tenure of all industries". The turnover is quite high which means high recruiting and training costs. It also has one of the lowest mean ages.
"The tourism and hospitality industry relies heavily on youth for its workforce. While workers between the ages of 15 and 24 account for 18 per cent of the overall provincial workforce, they account for 47 per centof workers in accommodation and food services." (Labour force survey, 2006, Statistics Canada)
Are your supervisors and managers able to train and retain the young talent you are nurturing? Do they understand what the 'millennial' workforce needs from employers to truly engage? Can they hold them accountable and mentor them as they develop? Do they understand the challenges facing front-line workers and the hospitality industry as a whole?
At Inrol we specialize in high stakes interactions, and we embed best practices through live simulation. We can train your hospitality managers and give them the management tools to lead effectively with:
Transformational Leadership: How to apply it in Customer Service
Mentoring, recognition, and encouragement: Create loyalty, retain staff, and groom new leaders.
Value based customer service: Staff engagement through vision and culture
Communication between silos: From Barriers to Common Ground
Millennial Motivation: The changing nature of work
Accountability conversations: Making sure agreements are met
Performance review and check-ins: Setting the standards and maintaining the standards
Dealing with 'difficult' customers: Turn around the client experience
We will design the simulations and can add, subtract, or modify courses to work best for your situation or even design new ones. All this keeping in mind the training time you have available and the results you feel are most important.
Or we can also simply provide Live-simulation to support company wide training initiatives and programs which are already in place.
Great leaders are not defined by the absence of weakness, but rather by the presence of clear strengths. —John Zenger