We often have to deal with high stakes situations and difficult conversations on the spot. Our effectiveness is determined by how we deal with others when everything is on the line.
When confronted with risk, our reactions can be compromised. There are some psychological and physiological reasons why otherwise smart performers can underachieve during these all too important interactions:
High-stakes professionals like Police, Doctors, Custom Agents and Crisis Workers, have all incorporated live simulations into their training programs instead of role-playing to ensure that when a lot is on the line these professionals have practiced in similar conditions and have good patterns of response to rely on. This frees up higher reasoning to work on solutions for the complex situation at hand.